Using Mobile Banking to Expand Financial Access
"According to the FDIC’s “2011 Survey of Unbanked and Underbanked Consumers,” approximately 17 million adults in the United States, or 8.2 percent of the population, do not have a checking or savings account—a group known as the “unbanked.” Another one in five households in the United States are “underbanked,” meaning they do have some sort of bank account but still use alternative, nonbank financial-services providers such as check cashers and pawn shops."
Credit union fills branches with 'technology champions' to push mobile services
"An American credit union has put a 'technology champion' in every one of its 76 branches to help members get up to speed with its mobile and online services. As more consumers turn to digital channels to conduct their daily banking transactions, the downward trend in branch activity levels is accelerating, fuelling the debate over the value of branch networks in a 21st century banking model."
What do mobile banking users want most?
"With the rise of plastic and digital transactions, the use of paper checks continues to decline — the Fed processes less than one-third of the checks it did two decades ago. But even with fewer checks in circulation, the most desired improvement to mobile banking is the ability to deposit checks. Nearly one-quarter of mobile banking users polled in the 2012 Fiserv Consumer Trends Survey selected check deposit as an improvement they'd like to see in their mobile banking application."