Mobile Banking Users Cite Lack of Tech Support as Biggest Void
"A recent survey of 1,527 mobile banking users found a gaping void in the typical mobile banking application — a lack of technical support, tutorials and advice. Asked about the one improvement they'd most like to see in their mobile banking application, 60% of these consumers said links/contact information for technical support."
Fiserv White Paper Evaluates How Mobile Access is Reshaping Banking Across Channels
"Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced the release of a white paper exploring how the rapid adoption and evolution of mobile banking is impacting the way consumers are utilizing other banking channels. The complimentary whitepaper, "Snacking, Lunching and Fine Dining: How Mobile is Reshaping Every Banking Channel," can be downloaded at www.fiserv.com/mobile-reshaping."
J.P. Morgan rolls out mobile app for depositary receipt clients
"Financial institution J.P. Morgan is expanding its mobile portfolio with a mobile application that lets its depositary receipt clients manage their investments. The app is an extension of the company’s Web portal and claims to be the first of its kind in the depositary receipt industry. The app is available for free from Apple’s App Store for J.P. Morgan DR issuer clients."
Tapping Into Money in the Mobile Wallet
"Gold bugs will seethe, but money may soon reach the ultimate destination in its evolution: the smartphone. Transactions via mobile phones are forecast to grow 56% a year from 2011, reaching $1 trillion globally by 2015, according to research firm Yankee Group. Visa Europe thinks half of its transactions will be carried out on a mobile device ..."